Purpose: This policy outlines the terms and conditions under which LMD handles package deliveries, including our limitations of liability for lost, damaged, or stolen packages. It is designed to inform customers and clients about their responsibilities and the procedures in place to ensure secure delivery.

**1. Delivery Responsibility

• 1.1. LMD will make reasonable efforts to ensure that all packages are delivered securely and in a timely manner.

• 1.2. Packages are considered delivered once they are handed over to the recipient at the designated address or left in a secure location as specified by the recipient.

**2. Customer Responsibilities

• 2.1. Customers are responsible for providing accurate delivery information, including a secure and accessible delivery address.

• 2.2. The recipient must be available to receive the package at the time of delivery or provide specific instructions for secure delivery if unavailable.

• 2.3. It is the recipient's responsibility to inspect the package upon delivery and report any discrepancies or damages within 48 hours of receipt.

**3. Liability Limitations

• 3.1. LMD is not liable for any lost or stolen packages after the package has been delivered to the recipient’s address or left in a secure location as per the delivery instructions.

• 3.2. LMD will not be held responsible for packages stolen from the delivery address, including theft from doorstep, porch, or other delivery areas.

• 3.3. In cases where packages are reported lost or stolen, LMD will investigate the issue but does not guarantee compensation or replacement for the missing items.

**4. Claim Process

• 4.1. Customers who wish to report a lost or stolen package must contact LMD customer service within [insert time frame, e.g., 48 hours] of the reported delivery.

• 4.2. All claims must include the order number, delivery address, and any relevant documentation or evidence.

• 4.3. LMD will review all claims and provide a resolution based on the investigation outcomes, available information, and Shipping companies internal review.

**5. Dispute Resolution

• 5.1. Any disputes arising from lost, stolen, or damaged packages will be handled in accordance with LMD's standard dispute resolution procedures.

• 5.2. Customers agree to work with LMD to resolve any issues and adhere to the terms outlined in this policy.

**6. Policy Amendments

• 6.1.LMD reserves the right to amend this policy at any time. Changes will be communicated to customers via Website update.

• 6.2. Continued use of LMD's services constitutes acceptance of the updated policy.

Contact Information: For any questions or concerns regarding this policy, please contact LMD customer service